Terms & Conditions

Article 1 - Definitions
In these general terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur;
Day: calendar day;
Duration transaction: a distance agreement relating to a series of goods and/or services whose delivery and/or purchase obligation is spread over a certain period;
Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in such a way that future consultation and unchanged reproduction of the stored information is possible.
Right of withdrawal: the consumer's ability to dissolve the distance agreement within the cooling-off period;
Entrepreneur: a natural or legal person who offers goods and/or services to consumers at a distance;
Distance agreement: an agreement in which, as part of a system organized by the entrepreneur for the distance sale of products and/or services, one or more techniques for remote communication are exclusively used for concluding the agreement;
Technique for remote communication: means that can be used to conclude the agreement without the consumer and entrepreneur being simultaneously in the same room.
General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur
Business name: AMOISE B.V.
customerservice@lamori-london.com
Chamber of Commerce number: 49996083
VAT number: 866964708B01

Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement that is concluded and every order placed between the entrepreneur and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be viewed at the entrepreneur's business premises and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance agreement is concluded electronically, despite the provisions in the previous sentence, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily save it on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance agreement where the general terms and conditions can be consulted electronically and that they will be sent to the consumer free of charge at their request, either electronically or in another way.
If specific product or service conditions apply in addition to these general terms and conditions, Articles 2 and 3 apply accordingly, and the consumer can always invoke the applicable provision that is most favorable to the consumer if the general terms and conditions conflict with each other.
If one or more provisions of these general terms and conditions are wholly or partially invalid or void at any time, the agreement and these conditions shall remain in effect for the remainder, and the relevant provision will be replaced immediately after mutual consultation by a provision that closely aligns with the intent and purpose of the original provision.
Situations not included in these general terms and conditions are interpreted "in the spirit" of these general terms and conditions.

Article 4 - Offer
If an offer has a limited validity period or is subject to conditions, this must be explicitly stated in the offer.
The offer is non-binding. The entrepreneur has the right to modify and adjust the offer.
The offer contains a complete and accurate description of the offered goods and/or services. The description is sufficiently detailed to enable the consumer to adequately assess the offer. If the entrepreneur uses images, these are a true representation of the offered goods and/or services. Clear errors or mistakes in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot form the basis for compensation or dissolution of the agreement.
Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer which rights and obligations are attached to the acceptance of the offer. This applies in particular to:

the price, excluding customs duties, VAT, and import taxes. These additional costs are the responsibility and risk of the customer. Customs and import regulations, along with any associated fees, are determined by the authorities of the destination country and may vary by country. The postal and/or courier service may charge VAT and other import fees to the recipient of the goods, depending on the customs regulations of the respective country. Any shipping costs will be specified separately;
any shipping costs;
how the agreement is concluded and what actions are required for this;
whether the right of withdrawal applies or not;
the payment, delivery, and execution methods for the agreement;
the time frame for accepting the offer or the period within which the entrepreneur guarantees the price;
the size of the fee for remote communication if the costs for using remote communication means are calculated on a basis other than the usual basis;
whether the agreement will be archived after it is concluded and, if so, how the consumer can access it;
how the consumer can check and, if desired, correct the data they have provided in the context of the agreement before the agreement is concluded;
any other languages than English in which the agreement can be concluded;
the codes of conduct to which the entrepreneur is bound and how the consumer can consult these codes of conduct electronically;
and the minimum duration of the distance agreement if it concerns a long-term transaction.
Optional: available sizes, colors, type of material.

Article 5 - The Agreement
Unless otherwise stipulated in the provisions of Article 4, the agreement is concluded at the moment the consumer accepts the offer and meets the conditions stated therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic data transfer and ensure a safe internet environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can - within the legal frameworks - inquire whether the consumer can meet their payment obligations, as well as all facts and factors relevant to a responsible conclusion of the distance agreement. If the entrepreneur has good reasons based on this assessment not to enter into the agreement, they have the right to refuse an order or request or to impose special conditions for its execution, stating reasons.
The entrepreneur provides the consumer with the following information along with the product or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

the visiting address of the entrepreneur where the consumer can go with complaints;
the conditions and the manner in which the consumer can exercise their right of withdrawal or a clear indication that the right of withdrawal is excluded;
information about guarantees and existing after-sales services;
the information mentioned in Article 4.3 of these terms, unless the entrepreneur has already provided this information to the consumer before the agreement is concluded;
the conditions for termination of the agreement if the agreement has a term of more than one year or is concluded for an indefinite period.
Each agreement is concluded under the suspensive condition that there is sufficient access to the relevant products.

Article 6 - Right of Cancellation
When purchasing products, the consumer has the option to cancel the agreement without stating reasons within a period of 14 days. The cancellation period starts the day after the consumer or a representative appointed by the consumer, who has informed the entrepreneur, receives the product.

During the cancellation period, the consumer must handle the product and its packaging with care. He may only unpack or use the product to the extent necessary to assess whether he wishes to keep it. If the consumer exercises his right of cancellation, he must return the item along with all delivered accessories and, if possible, in its original condition and original packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise his right of cancellation, he must inform the entrepreneur of this within 14 days of receiving the product. The consumer should do this in writing, for example via email. After the consumer has indicated that he wishes to exercise his right of cancellation, he must return the product within 14 days. The consumer must provide proof that the delivered goods have been returned on time, for example by means of a shipping receipt.

If the consumer has not indicated that he wishes to exercise his right of cancellation or has not returned the product to the entrepreneur after the expiry of the periods referred to in points 2 and 3, the purchase is final.

Exchanges and Returns of Benefit Packages

At LAMORi, we understand that it may sometimes be necessary to exchange or return an item, even when using our benefit packages (bundles). We would like to point out that when exchanging or returning products from a benefit package (bundle), the refund will be based on the individual price of the items.

Refund Policy

When you return an item from a benefit package (bundle), you will only receive the amount paid above the price of a single item. This means that the refund is based on the amount you paid for the item you are returning, minus the price of the other item in the package.

Calculation Example

Suppose you have taken advantage of our benefit package (bundle) where you purchased two items:

1 Item = £28
2 Items = £46

In this case, you received a discount on the second item and paid a total of £46 for two items. The price of item 2 is £18 (£46 - £28).

If you now decide to return 1 item, you will only receive the amount you paid above the price of a single item, which in this case is £18.

If you have any questions or need further clarification about our return policy, please do not hesitate to contact us. We are here to help!

Article 7 - Costs in Case of Right of Cancellation
If the consumer exercises his right of cancellation, the costs for returning the goods will be borne by him.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the cancellation. A condition for this is that the goods have already been received by the entrepreneur or that conclusive proof of complete return can be provided.

Article 8 - Exclusion of the Right of Cancellation
The entrepreneur may exclude the consumer's right of cancellation for the products described in points 2 and 3. The exclusion of the right of cancellation applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the agreement is concluded.

Exclusion of the right of cancellation is only possible for products:

manufactured by the entrepreneur according to the specifications of the consumer;
clearly of a personal nature;
that cannot be returned due to their nature;
that can spoil or age quickly;
whose price is subject to fluctuations in the financial market that the entrepreneur has no influence over;
for individual newspapers and magazines;
for audio and video recordings and computer programs whose sealing has been broken by the consumer;
for hygiene products where the consumer has broken the seal.

Exclusion of the right of cancellation is only possible for services:

related to accommodation, transport, catering, or leisure activities to be provided on a specific day or during a specific period;
where the provision has started with the express consent of the consumer before the cancellation period has expired;
related to gambling and lotteries.

Article 9 - Price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
In deviation from the previous sentence, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market that the entrepreneur has no influence over, with variable prices. This connection with fluctuations and the fact that the stated prices are guide prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they result from statutory regulations or provisions.
Price increases 3 months after the conclusion of the agreement are only allowed if the entrepreneur has prescribed them and:

they are based on statutory provisions or regulations, or
the consumer has the right to terminate the agreement on the day the price increase takes effect.
In accordance with Article 5.1 of the 1968 VAT Act, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. The postal or courier service will then charge the customer import VAT or customs clearance fees. Therefore, the entrepreneur does not charge any VAT. All prices are subject to printing and typing errors. The entrepreneur accepts no liability for the consequences of printing and typing errors. In the event of printing and typing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Compliance and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the circumstances existing at the time of entering into the agreement, statutory provisions, and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer can assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The products must be returned in the original packaging and in new condition.
The warranty period of the entrepreneur corresponds to the warranty period of the manufacturer. However, the entrepreneur is not responsible for the final suitability of the products for any individual application of the consumer, nor for any instructions regarding the use or application of the products.
The warranty is void if:

The consumer repairs and/or modifies the delivered products themselves or has them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or have been handled carelessly in any other way or contrary to the instructions of the entrepreneur and/or the packaging;
The defect is wholly or partially the result of regulations issued by the government regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution
The entrepreneur will take the utmost care in receiving and executing product orders.
The delivery location is the address that the consumer has provided to the company.

If you have ordered something from LAMORi, the delivery time may be slightly different than you might be used to. Since our products are shipped directly from our suppliers in Asia, we can save significant costs on storage and transportation. This allows us to price our products very competitively. Orders typically take 10-15 working days after your order has been processed. If your package does not arrive within the usual delivery time for any reason, please contact us in a timely manner. We cannot guarantee delivery times; these are indicative and for information only.

With due regard to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders promptly, but no later than within 60 days, unless the consumer has approved a longer delivery time. If the delivery is delayed or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed of this no later than 60 days after the order has been placed. In that case, the consumer has the right to cancel the agreement free of charge and is entitled to any compensation.

In the event of cancellation in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 14 days after the cancellation.

If the delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement product. At the latest upon delivery, it will be clearly and understandably indicated that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The entrepreneur will bear the costs of any return transport.

Insured Delivery
At LAMORi, we offer Insured Shipping to provide you with a worry-free shopping experience. If your package is lost or damaged during the delivery process, we will send a new shipment free of charge.
Please note: this insurance does not apply to the so-called "last mile," the final part of the delivery process where the local carrier is responsible for delivery. Unfortunately, we cannot offer a new shipment in case of problems during this phase. This means that if the tracking from any of the local carriers indicates that the package has been delivered, we consider this to be true.

Article 12 - Ongoing Obligations: Duration, Termination, and Renewal

Termination
The consumer may terminate an agreement that has been entered into for an indefinite period and that involves regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement that has been entered into for a fixed term and that involves regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed termination rules and a notice period of at least one month.
The consumer may terminate the agreements referred to in the previous paragraphs at any time.

At any time and is not limited to termination at a specific moment or within a specific period;
Terminating in the same manner as agreed;
Always terminating with the same notice period as the entrepreneur has agreed upon.

Renewal
An agreement that has been entered into for a fixed term and that involves regular delivery of goods (including electricity) or services cannot be renewed or extended tacitly for a fixed term.
Notwithstanding the provisions of the previous paragraph, an agreement that has been entered into for a fixed term and that involves regular delivery of daily and weekly newspapers and magazines can be tacitly extended for a fixed term of up to three months unless the consumer objects. If you accept this extension of the agreement, you can terminate the extension with a notice period of no more than one month.
An agreement that has been entered into for a fixed term and that involves regular delivery of goods or services can only be tacitly renewed for an indefinite period if the consumer can terminate the agreement at any time with a notice period of no more than one month, or a notice period of no more than three months if the agreement involves regular delivery of daily newspapers, news magazines, and weekly newspapers and magazines less than once a month.
A fixed-term agreement regarding regular delivery of daily, news, and weekly newspapers and magazines initially entered into (trial or introductory subscription) will not be tacitly renewed and will automatically cease at the end of the trial or introductory period.

Duration of the Agreement
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness prevent termination before the end of the agreed duration.

Article 13 - Payment
Unless otherwise agreed, the consumer's debt must be paid within 7 working days after the start of the withdrawal period, as referred to in Article 6.1. In the case of an agreement for the provision of a service, this period begins to run after the consumer has received confirmation of the agreement.

The consumer is obliged to promptly report any inaccuracies in the payment details provided to the entrepreneur.

If the consumer does not pay, the entrepreneur has the right, subject to legal limitations, to charge reasonable costs that the consumer has been informed of in advance.

Article 14 - Complaints Procedure
Complaints regarding the fulfillment of the agreement must be submitted in full and clearly to the entrepreneur within 7 days after the consumer has discovered the deficiencies.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint is likely to require more time for processing, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved amicably, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not relieve the entrepreneur of its obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, replace or repair the delivered products free of charge.